Last updated: July 19, 2026
Checkout service area
Online checkout currently supports delivery to one commercial or residential address in the United States, Canada, Australia, New Zealand, and Singapore. Remote areas, multiple delivery addresses, non-standard packaging, orders above 35 kg, and destinations outside these five checkout markets require a shipping quote before production.
Production and transit time
Production normally takes 7–15 business days after order details and the digital artwork proof are approved. Typical tracked air transit is an additional 7–15 business days after dispatch. Complex artwork, special packaging, material availability, holidays, customs inspections, and larger quantities can require additional time. Delivery dates are estimates unless expressly confirmed in writing.
Tracked air shipping rates
Prices for the standard online configurations absorb part of the estimated air-freight cost. Eligible standard United States orders pay a flat USD 29.90 shipping contribution. Canada, Australia, New Zealand, and Singapore use weight-based checkout rates: USD 59.90 for orders up to 15 kg and USD 119.90 for orders above 15 kg through 35 kg. These checkout amounts are contributions toward freight and are not representations of the carrier’s full charge.
The published rates apply to the listed product, quantity tier, standard packaging, and one eligible delivery address. Orders above 35 kg and materially different artwork, packaging, quantity, destination, carton dimensions, or chargeable weight are reviewed before production. If an adjustment is required, the customer may approve the revised quotation or cancel before proof approval for a full refund. We will not begin production or apply an additional shipping charge without approval.
Tracking, duties, and taxes
Tracking is provided when the shipment is handed to the carrier. Duties and import taxes are included only when checkout or the written order confirmation expressly states that they are included. The buyer is responsible for charges not expressly included.
Addresses, delays, and claims
Customers are responsible for providing a complete delivery address and reachable telephone number. Additional carrier costs caused by an incorrect address, refused delivery, or repeated failed delivery attempts may be charged to the customer. Customs inspections, weather, carrier disruptions, and other events outside our reasonable control may delay delivery. For visible loss or damage, retain the packaging and contact us promptly with photos, the shipping label, and the affected quantity.
Questions: [email protected] or WhatsApp.