Frequently Asked Questions
Ordering
Q: What is your minimum order quantity (MOQ)?
A: Custom logo orders start from 50 pieces. For OEM/ODM with custom molds, MOQ varies by product complexity — contact us for details.
Q: Can I mix different products in one order?
A: Yes! You can combine different products to reach the MOQ.
Q: How do I place an order?
A: Contact us via WhatsApp (+86 13592867627) or email (jinyutoy@outlook.com) with your requirements. We will provide a quote within 24 hours.
Custom Logo Printing
Q: What printing methods do you offer?
A: Screen printing, pad printing, and UV printing — depending on the product surface and design complexity.
Q: What file formats do you accept for logos?
A: AI, PSD, PNG, and PDF files. Vector files (AI/PDF) are preferred for best results.
Q: Is there a plate/mold fee for logo printing?
A: Yes, a small one-time plate fee applies for screen/pad printing. Contact us for specific pricing.
Shipping & Delivery
Q: What are your delivery times?
A: Standard production: 5-7 days. Delivery to EU/US: 7-15 days. Exact timelines depend on order size and destination.
Q: Do you ship worldwide?
A: Yes, we ship to North America, Europe, and South America.
Q: What are your payment terms?
A: We accept T/T (bank transfer), PayPal, and other methods. Contact us for details.
Samples
Q: Can I get samples before placing a bulk order?
A: Yes! We provide sample services. Contact us for sample pricing and shipping.