A reorder email helps buyers repeat a successful custom toy order without rebuilding every detail from the beginning. Use this template when reordering the same toy, changing quantity, updating logo files or adjusting packaging.
Copy-ready reorder email
Subject: Reorder request – custom toy order [previous PO or SKU]
Hello Jinyu Novelty team,
We would like to reorder a previous custom toy item. Please check the details below and confirm the updated price, lead time and shipping options.
- Previous order reference: [PO number, invoice number or order date]
- Product name or model:
- Quantity for reorder: [new quantity]
- Keep the same: [logo, color, packaging, barcode, insert card, carton mark]
- Changes needed: [new logo, new color, new packaging, new destination]
- Destination: [country, city, postal code or port]
- Required delivery date: [date]
- Documents needed: [invoice, packing list, carton data, photos, test report]
Please advise whether the old sample or artwork can still be used, and whether any price or material changes apply.
What to confirm before reordering
| Reorder area | Check this |
|---|---|
| Product version | Confirm the same mold, function, material and color are still available. |
| Logo file | Confirm whether the same logo file and print position should be reused. |
| Packaging | Check whether old barcode, insert card and box artwork are still correct. |
| Quantity | Ask for updated price breaks if the reorder quantity changed. |
| Compliance | Confirm whether the sales channel or destination country changed. |
| Shipping | Review carton data and shipping method again because freight rates can change. |
When to update the reorder instead of copying the old order
Do not automatically copy the old order if the product is going to a new retailer, a new country, a different age group or a different event deadline. Packaging, warning labels, carton marks and shipping documents may need to be updated.
Related guides
- Custom Toy Reorder Checklist for Repeat Orders
- Custom Toy Reorder Forecasting Guide
- Retail Toy Sell-Through Review Checklist
- Send Jinyu Novelty a custom toy reorder request
FAQ
Can old artwork be reused for a reorder?
Usually yes, if the logo, color, size and print position are unchanged. Buyers should still confirm the file version before production.
Should a reorder still need sample approval?
For exact repeat orders, photos may be enough. If product color, packaging or logo placement changes, sample approval is safer.